Help centre
The questions people ask before and after their first transfer, in one place. A question with no confirmed answer is shown as unanswered rather than filled in.
How do I send money with Astha?
Transfers are made in the Astha app, not on this website. Download the app, complete the one-time account setup, add your recipient, and choose how the money should be delivered.
- How are exchange rates determined?This will be answered once the service detail is confirmed.
- Are there any additional fees?This will be answered once the service detail is confirmed.
- Where can I send money from and to?This will be answered once the service detail is confirmed.
- Which delivery methods are available?This will be answered once the service detail is confirmed.
- Does my recipient get the 2.5% government incentive?This will be answered once the service detail is confirmed.
- How do I track a transfer?This will be answered once the service detail is confirmed.
- What happens if a transfer is delayed?This will be answered once the service detail is confirmed.
- Is there a limit on how much I can send?This will be answered once the service detail is confirmed.
- How do I contact support?This will be answered once the service detail is confirmed.
Contact support
Complaints
The written complaints procedure is published here once a lawyer has reviewed it for every country Astha operates in.