Help centre
The questions people ask before and after their first transfer, in one place. A question with no confirmed answer is shown as unanswered rather than filled in.
Contact support
A phone number, WhatsApp and an email address appear here as soon as they are published. Nothing is shown until then, because a number nobody answers is worse than none.
Complaints
The written complaints procedure is published here once a lawyer has reviewed it for every country Astha operates in.
9 of the questions below are answered once the service detail is confirmed.
How do I send money with Astha?
Transfers are made in the Astha app, not on this website. Download the app, complete the one-time account setup, add your recipient, and choose how the money should be delivered.
- How are exchange rates determined?Answer coming
- Are there any additional fees?Answer coming
- Where can I send money from and to?Answer coming
- Which delivery methods are available?Answer coming
- Does my recipient get the 2.5% government incentive?Answer coming
- How do I track a transfer?Answer coming
- What happens if a transfer is delayed?Answer coming
- Is there a limit on how much I can send?Answer coming
- How do I contact support?Answer coming